Answers to the questions we get asked most on the phone and at the counter. Can't find what you need? Get in touch and we'll help directly.
Most screen and battery repairs are completed the same day, often within an hour while you wait in-store. More involved repairs, like water damage or motherboard-level faults, may take longer, and we will always give you a realistic timeframe before you book.
Yes. Every repair is covered by our warranty, and every repair is tested in front of you before you leave. If something is not right, bring it back, no callback fees.
Standard parts are tested, warrantied replacement components at a lower price. Original (OEM) parts are manufacturer-grade components at a higher price. Both come with the same warranty, the choice is about part quality and cost.
We work on iPhone, Samsung, Google, Huawei, OnePlus and most other major brands, covering phones, iPads and laptops. If you are not sure whether we cover your device, contact us and we will let you know.
You can book online for a guaranteed slot, or walk in and we will do our best to fit you in the same day. Booking online is recommended for busier repair types like screen replacements.
Use the Sell Your Phone page to select your model, storage and condition for an instant online estimate. No account or commitment needed to see a price.
The online estimate is based on what you tell us. The final price is confirmed in person once we have inspected the device, which usually takes a few minutes.
Bring the device itself and a form of photo ID. If you can factory reset the phone and remove any Find My / account locks beforehand, that speeds things up.
Yes, we buy phones in working and faulty condition. Faulty or heavily damaged devices are still worth something, just at a reduced price reflecting the repair cost.
Once we confirm the price in person, you are paid on the spot, no waiting for a bank transfer or postal payment.
Yes. Every refurbished phone is graded for cosmetic condition and battery health, and tested before it goes on the shelf.
Yes, in-store collection is available at checkout. You will get a confirmation once your order is ready to collect from 198 Union St.
Unused, unopened items can be returned within 14 days of purchase. Repaired or custom-configured items are covered by the repair warranty rather than a standard return. See our Terms & Conditions for full details.
Yes, accessories are covered by the manufacturer warranty, and we will help you sort any faulty item directly rather than sending you elsewhere.
198 Union St, Aberdeen AB10 1QS, United Kingdom, in the city centre.
We are open Monday to Saturday, 9am to 11pm, and Sunday until 11pm.
No, you can book a repair or submit a sell request as a guest. If you complete a purchase, an account is created automatically so you can track your order history.
Call, message, or drop by the shop, we're happy to talk it through.